COVID-19: extra help for customers in England

COVID-19: extra help for customers in England The temporary protections for customers in financial difficulty, set out in the English Customer Protection Code of Practice, changed on 1st June 2020. If your premises has/have been marked as ‘vacant’ by Smarta Water then you will continue to be protected from having to pay any extra charges; from enforcement action; and from the threat of disconnection for the non-payment of bills […]

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