COVID-19: extra help for customers in England The temporary protections for customers in financial difficulty, set out in the English Customer Protection Code of Practice, changed on 1st June 2020. If your premises has/have been marked as ‘vacant’ by Smarta Water then you will continue to be protected from having to pay any extra charges; from enforcement action; and from the threat of disconnection for the non-payment of bills […]
COVID-19 – What should Smarta Water customers do? At Smarta Water we are carefully monitoring the COVID-19 situation and are following all the latest advice and recommendations from the Government, Public Health England and Health Protection Scotland. From a Water Retail Market perspective we are proactively communicating with DEFRA, Ofwat, MOSL, water wholesalers, suppliers and […]
Smarta Operations during COVID-19 At Smarta Water we are carefully monitoring the COVID-19 situation and are following all the latest advice and recommendations from the Government, Public Health England and Health Protection Scotland. Our number one priority remains the safety and wellbeing of the Smarta Water team whilst implementing our contingency planning to ensure the […]
Since the start of the COVID-19 outbreak, Smarta Water has taken a multitude of actions to manage, mitigate and monitor the evolving situation, and at this time the virus should have zero impact on the services we provide our customers and is not expected to disrupt BAU operations. Smarta Water are here to support your […]
Whilst there may be similarities, all businesses are different. Different needs require tailored solutions and our bespoke approach to water management means that we provide the right services and benefits just for you. But what does Smarta mean? Smarta can mean different things for different companies. At Smarta we look at your consumption and ways […]
Water is vital in everything we do. Whether it’s at home or at work, we rely on water to carry out daily activities and routine essentials. So, how can Smarta benefit you? Consolidated Billing We all know that keeping track of multiple bills is a job in itself. Business is complicated enough, so at Smarta, […]
No business likes wastage. Whether it’s your time, money or water! Usage is key to our spending and saving patterns, which could be a starting point for how to analyse where you could be saving. So, here are 5 ways to be Smarta and minimise your wastage. 1. Read water meter data and reports […]
