Smarta Operations during COVID-19
At Smarta Water we are carefully monitoring the COVID-19 situation and are following all the latest advice and recommendations from the Government, Public Health England and Health Protection Scotland. Our number one priority remains the safety and wellbeing of the Smarta Water team whilst implementing our contingency planning to ensure the continuation of operations for our customers.
From a Water Retail Market perspective we are proactively communicating with DEFRA, Ofwat, MOSL, water wholesalers, suppliers and other water retailers to help form a clear and consistent approach throughout the industry.
Smarta Water Team
We’ve provided guidance to our team and fully implemented home working. Our systems are enabled for secure mobility and access. This enables all of our service provision to continue seamlessly.
With the ongoing COVID-19 situation we will continue to follow the latest advice and recommendations from the Government, Public Health England and Health Protection Scotland while collaborating fully with DEFRA, Ofwat, MOSL, water wholesalers, suppliers and other water retailers.
Throughout we will provide regular updates either on our website or via social media, on any changes that may affect you or the services we provide.
We are here to help
We realise for our customers this may also be an uncertain time and we are working with them on a case by case basis to resolve any concerns.
Our teams are fully operational, if you need to speak to us please call on 0333 300 1878 or e-mail us on firstname.lastname@example.org.